News

2016-09-22

LKS participates in The First Patient Experience Congress in Madrid

More than 100 attendees, including health managers, consultants, service designers, specialists in the pharmaceutical sector, medical staff and patients met on June 17 in Madrid for the 'I Patient Experience' Congress  sponsored by MONDRAGON HEALTH.

The objective of the conference is to offer the wider community, both scientific and patients, information on new health initiatives that have been developed through a participatory approach and with the collaboration of various stakeholders in healthcare.
For this conference roundtables and dynamic workshops were organized, in pursuit of theoretical and practical participation through interaction between all actors interested in making a more participatory healthcare.

LKS DIARADESIGN, along with LKS CONSULTORIA had the opportunity to lead one of the workshops in the afternoon, "Listening to the patient to improve their experience," which  demonstrated practically and using a participatory tool based on Design Thinking,how to address projects that aim to improve patient experience. As an example, different aspects of the emergencies service were tackled through working groups,  identifying positive and negative aspects of each area and focusing on one problem to look for solutions that improve the patient`s experience.  The workshop concluded sharing the ideas generated and with a high level of satisfaction among the participants.

The video of the workshop can be viewed at the following link:

https://vimeo.com/176570617